17.04.2024,
5591 Zeichen
Bengaluru, India (ots/PRNewswire) - Leverages Infosys Cobalt to
simplify and standardize Proximus' ServiceNow platform for better
usability and customer experience
Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in
next-generation digital services and consulting, today announced a
successful collaboration with Proximus, Belgium's leading digital
services and communications solutions provider, on the ServiceNow
platform. Infosys helped Proximus to standardize its existing
processes on the ServiceNow platform and transform its customer
service management (CSM) operations.
For many years, ServiceNow's cloud-based platform has been at the
center of transformation for enterprise service management in areas
of infrastructure, application, and cloud. As part of the engagement,
Infosys has overhauled Proximus' CSM operations with Infosys Cobalt,
a set of services, solutions, and platforms for enterprises to
accelerate their cloud journey. This has enabled the organization to
minimize their ServiceNow platform customizations and accelerate
business value.
Antonietta Mastroianni, Chief Digital and IT Officer, Proximus, said,
"Our collaboration with Infosys marks a transformative leap in
reshaping the telecom realm. Infosys' technical expertise in
transforming legacy environments with the ServiceNow platform makes
it an ideal choice for collaboration. Together, we will continue to
revolutionize service delivery and provide enhanced customer
experience."
Rohit Batra, General Manager and Vice President, Telecommunications,
Media & Technology, ServiceNow, said, "We are delighted to be working
with Infosys and Proximus to enable a simplified and standardized
process transformation. Our capabilities, combined with our proven
track record of delivering results with Infosys has enabled us to
create a highly standardized system, elevate customer experience,
streamline operations, and effectively manage costs across the vast
landscape of the telecom industry."
Upendra Kohli, Executive Vice President – Communication, Media &
Entertainment (Americas & Europe), Infosys, said, "We are delighted
to take our 25-year-long relationship with Proximus to the next
level. A complete reassessment, powered by Infosys Cobalt, has
enabled Proximus to accelerate its business value through better
usability of the ServiceNow platform. It underscores our commitment
to transform enterprises through efficient and cost-effective
solutions. This offering marks a significant step in our dedication
to redefining industry standards and delivering exceptional
experiences."
About Infosys
Infosys is a global leader in next-generation digital services and
consulting. Over 300,000 of our people work to amplify human
potential and create the next opportunity for people, businesses and
communities. We enable clients in more than 56 countries to navigate
their digital transformation. With over four decades of experience in
managing the systems and workings of global enterprises, we expertly
steer clients, as they navigate their digital transformation powered
by cloud and AI. We enable them with an AI-first core, empower the
business with agile digital at scale and drive continuous improvement
with always-on learning through the transfer of digital skills,
expertise, and ideas from our innovation ecosystem. We are deeply
committed to being a well-governed, environmentally sustainable
organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can
help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth
prospects, or our future financial or operating performance, are
forward-looking statements intended to qualify for the 'safe harbor'
under the Private Securities Litigation Reform Act of 1995, which
involve a number of risks and uncertainties that could cause actual
results or outcomes to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding the execution of our business strategy, our
ability to attract and retain personnel, our transition to hybrid
work model, economic uncertainties, technological innovations such as
Generative AI, the complex and evolving regulatory landscape
including immigration regulation changes, our ESG vision, our capital
allocation policy and expectations concerning our market position,
future operations, margins, profitability, liquidity, capital
resources, our corporate actions including acquisitions, and
cybersecurity matters. Important factors that may cause actual
results or outcomes to differ from those implied by the
forward-looking statements are discussed in more detail in our US
Securities and Exchange Commission filings including our Annual
Report on Form 20-F for the fiscal year ended March 31, 2023. These
filings are available at www.sec.gov. Infosys may, from time to time,
make additional written and oral forward-looking statements,
including statements contained in the Company's filings with the
Securities and Exchange Commission and our reports to shareholders.
The Company does not undertake to update any forward-looking
statements that may be made from time to time by or on behalf of the
Company unless it is required by law.
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